Refund policy
Return Policy
MK Aesthetics Return Policy for Medical Grade Skincare
Products
Thank you for choosing MK Aesthetics for your medical grade
skincare needs. We strive to provide high-quality products and exceptional customer service. In the event that you need to return a medical grade skincare product, please review our return policy below.
Timeframe:
Returns must be initiated within 30 days from the date of
purchase.
Eligibility:
Only unopened and unused medical grade skincare products are eligible for return.
The product must be in its original packaging, including all seals and labels intact.
Proof of Purchase:
A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
Return Process:
To initiate a return, please contact our customer service team either by phone or email, providing the following information:
• Order number
• Product name and quantity
• Reason for the return
Return Shipping:
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method to ensure the
safe return of the product.
We are not liable for any lost or damaged returns during transit.
Inspection and Refund:
Upon receiving the returned product, our team will inspect it to ensure it meets the return policy requirements.
If the returned product is approved, a refund will be issued to the original payment method within 7 business days.
The refund will be for the purchase price of the returned product, excluding any shipping or handling charges.
Exclusions:
For safety and hygiene reasons, opened or used medical grade skincare products are not eligible for return.
Products that have been tampered with or are not in their original condition will not be accepted for return.
Please note that this return policy is specific to medical grade skincare products offered by MK Aesthetics. For other types of products or different categories, our return policy may differ.
If you have any further questions or require assistance regarding our return policy, please don't hesitate to contact our customer service team. We value your satisfaction and will do our best to address any concerns you may have.
MK Aesthetics